Product FAQs
What does Bean-to-Bar mean?
What does the percentage mean? (example 72% Belize)
What is Single Origin Chocolate?
Does my chocolate contain any of the following? Soy, Gluten, Dairy or Nuts?
What kind of Cacao Beans do you use?
What kind of sugar do you use?
Can you please explain “Tasting Notes”?
Is your chocolate certified organic?
Is your chocolate certified fair trade?
Why is your chocolate and other craft chocolate so much more expensive than the chocolate commonly found in grocery stores?
What is the difference between a Chocolate Maker vs a Chocolatier?
A chocolate maker is somebody that is buying cocoa beans and then performing all the steps to make finished chocolate themselves. A Chocolatier buys and re-melts already produced chocolate to make into confections and flavored bars etc.
Shipping & Returns
How much does shipping cost?
We charge the actual rates of mail carriers, but in the summer, there is an additional $6 fee in order to cover the costs of the insulation materials that keep your chocolate safe during the warmer months. Orders $55+ will receive free shipping.
When will you ship my order?Spring and Summer: We aim to ship orders within 2-3 business days. To ensure timely delivery and avoid packages sitting in warehouses, we prioritize shipping early in the week, with orders placed from Wednesday to Friday typically shipping on Monday or Tuesday. However, depending on weather conditions and your destination, we reserve the right to ship on any day of the week. If the weather is too hot to ship safely, we may hold your order until conditions improve.
Fall and Winter: Orders will typically ship within 3-5 business days.
How long will it take to receive my order?
-- Central States & East Coast takes 3-6 business days